Refund policy

All mats, including preset designs and custom artwork, are printed to order and are final sale for changes of mind. For custom orders, this includes artwork or spelling supplied by the buyer. Please check the dimensions, image, placement, and spelling carefully before ordering.

This does not prevent help with an item that arrives damaged, is incorrect, has a manufacturing defect, or has not arrived. Contact us through our Contact page with your order number and a description. Photos of the item and packaging help us investigate damage or print defects. Please report a problem as soon as you notice it; statutory rights are not limited by this request.

We will review the issue and provide an appropriate replacement or refund. Do not send a return without contacting us first; the shipping label's sender address may not be a return address. If a return is needed for an item we sent incorrectly or that arrived defective, we will provide instructions and cover the required return shipping.

You may request cancellation before production begins. Once a custom item is in production, changes and change-of-mind cancellations are unavailable. If we cannot fulfill or ship your order within the promised period, we will contact you with a revised date and the option to cancel for a full refund. Required refunds and your applicable consumer rights are unaffected by the final-sale policy.